FAQs2022-11-17T13:14:40+00:00

Grooming FAQs

When are you open?2022-11-15T10:09:01+00:00

Everyday (including a couple of Sundays each month) from 8am till 5 pm.

Whereabouts are you located?2022-11-15T10:08:59+00:00

We are on Severalls Business Park, just off the A12- no need to go through town!
5 ACORN PLACE, HECKWORTH CLOSE (OFF BRUNEL WAY) Colchester – CO4 9TQ

How do I book an appointment?2022-11-15T10:08:58+00:00
You can simply message us on Facebook or Instagram or you can call 01206 687474 or Whatsapp/Text on 07391 764472.
You can also email us on muttleyandmabel@gmail.com
Once you have had your FURst appointment, we recommend you book your next one in the Salon- this enables our motto “Appointment not dis-Appointment!
Can I choose my dog’s hairstyle?2022-11-15T10:08:57+00:00

Of course you can! It’s absolutely your call! You can bring pictures (You know, just like we take in a picture of our fave styles to the hairdressers!) It does depend on thickness of coat or whether there is matting etc but this will be discussed with you when you arrive.

 

What if my dog is matted?2022-11-15T10:08:55+00:00

We will always do what is in the best interest for your dog. If we can tease out the matting, we will try to do so for a limited amount of time so as not to cause discomfort. If the coat is severely matted, then we will discuss options with you. Our matting fee is £10 on top of the Groom charge to cover the costs of the damage it does to the clippers and blades.

Do I leave my dog with you and for how long?2022-11-15T10:08:54+00:00

Yes you do- our lovely girls will have a chat with you about your requirements, then take your poochie off to the Dog Wash Room!
We don’t work like most other Salons as we run a 1-2-1 appointment (exactly the same as your hairdresser!) so your dogs are with their dedicated groomer all the time. You will be given a time to collect your Fur Baby…. but rough guidelines are 1 to 2 hrs for the Full Grooms and approx 1 hr for all other grooming services.

Can I just pop in for a nail clip?2024-02-28T14:50:16+00:00

Yes you can- we would just ask that you avoid lunchtimes (12-2pm) The cost is £12.00

My dog is nervous/reactive/a rescue… can you still help?2022-11-15T10:08:52+00:00

Absolutely! We have a dedicated Quiet Room which is for 1 dog only and situated away from the main Salon Groom Room. Please mention this at the time of booking so we can book out the room for you.

Can I drop my dog off earlier and pick up later than my groom time?2022-11-15T10:08:50+00:00

We are happy to be flexible where we can for short periods of time, provided that we have the space to hold your dog, but we have our very own Day Care Centre on site so we can book you in there for longer periods. This will attract additional charges.

What happens if I need to cancel or reschedule my appointment?2022-11-15T10:08:49+00:00

You will get a text reminder 2 days before your appointment and if you call us then to make any changes, there is no charge.
If you cancel within 24 hrs, there is a 50% charge unless we can fill your appointment which we usually can from our lengthy waiting lists.
For no-shows, the full fee is payable and before you can book another appointment with us, you will also be asked to pay for that next appointment up front. This is to protect our small business and our self-employed members of the Team.

Can I have the same groomer every time?2024-02-28T14:49:05+00:00

Yes you can- just ask when you book but we always try to keep your dog with the same groomer where possible so they can bond!

Can I bring my own shampoo as my dog has sensitive skin?2022-11-15T10:08:46+00:00

Of course! We do have Hypo-Allergenic shampoos in the Salon but please do what is best for your dog!

Doggy Play Care FAQs

How much is Doggy Play Care?2024-02-28T14:48:12+00:00

From March 1st 2024 -£36.50 per day from 8am – 6pm- earlier and later drop off/pick up times can be arranged in advance- fees apply.
Half days are £27

Is there a discount for more than one dog from the same family?2024-01-17T16:12:16+00:00

Yes- the first dog will pay the full price and any subsequent dogs from the same household will get a 10% discount.

I work full-time so need regular Daycare- is there any discount?2024-02-28T14:47:11+00:00

Yes of course! For every 20 days booked and pre-paid, there will be a 10% discount. This applies to full and half days. Packages last 6 months.

We can also arrange early starts from 7.30 by previous arrangement and prepayment of a non-refundable fee of £10 over and above the charge for the full day. This is to ensure we have the correct staffing levels.

Will you be open weekends?2024-01-17T16:11:05+00:00

For now, weekends will be reserved for Puppy Parties, Open Days, Birthday Parties, Private Hire and look out for our breed-themed days such as Cockapoo Cafe!

If I just need occasional Play Care, can I book last minute?2024-02-28T14:46:28+00:00

Yes you can ask and we will be only too happy to accommodate if we have spaces available but for the most part now, we are full every day and cannot guarantee this at short notice. However, we also recommend that you attend at least 4 sessions per month for your dog to get the most out of the Centre and bond with our team and their FURiends!

How many dogs will there be in the Centre at any one time?2024-01-17T16:06:58+00:00

We are a large weatherproof Dog Park- the only one we know of in Essex -and want to keep the ratio of staff to dogs at a high level, so a maximum of 25 dogs. We currently work at a staff to dog ratio of just 1:5 where most are 1:10 !

What can I expect from your Doggy Play Care?2024-02-28T14:44:39+00:00

Firstly, we care for your dogs like they’re our own. They will be loved, cuddled, and EVERY dog will get 1-2-1 personal time EVERY day!

Our spacious custom-designed facility provides fun, exercise, 2 daily walks and social interaction, all essential to a dog’s well-being.

We are more than just a DayCare- we are an Enrichment Centre and the highest rated in Colchester.
A specific agility area with specialist equipment and flooring for ease on their joints as they play.
Specific Chill-Out Zone with sofa- think Central Bark… Think Furiends!
Specific Puppy Area- with completely secure, safe and supervised environment.
Exercise, Socialise, Enrichment, Education. A PAWsome adventure every day!

We’re a highly reputable and trusted day care provider with a community of dogs and owners who rely on us. We ensure that your dog receives the stimulation, interaction, play time, rest time and cuddles they need to keep their bodies and minds happy and healthy. Their mental health is equally important to us!

 

Simply drop off your doggo for half a day, or a full working day and we will do the rest! They are in safe hands!  You will collect a very tired, happy and contented dog that cannot wait to visit next time! They literally run through the gate once it is opened!

Can we have a Play and a Groom?2023-01-13T11:17:19+00:00

Yes, look out for special offers and packages on our Social media page. If your dog is in for a Play, ask if there are any grooming appointments when you arrive as sometimes we have last minute availability! All Under One Woof!

Will my dog need to be vaccinated?2022-12-13T16:44:34+00:00

Yes they will – for their own health and that of other dogs.

My dog is un-neutered- will he be able to join the pack?2024-01-17T15:59:57+00:00

Yes! As long as their behaviour is in keeping with our high standards. We will advise you along the way if behaviour changes or becomes unmanageable.

My bitch is in season- can she still come and play?2024-01-17T15:58:43+00:00

No. For obvious reasons, we ask that her season is finished before she re-joins the pack! We ask that once any symptoms have subsided, you bathe your dog before she returns.

Do you take any breeds?2024-02-28T14:43:31+00:00

Yes we do (subject to any insurance or government restrictions)…All dogs will need to take a temperament test to ensure we are the right fit for them. This involves a visit to the Park and gradually introducing your dog to one, then two, then three dogs etc under strict supervision.

However, our Enrichment Centre is suited more to small to medium breeds so if your dog is a high energy, larger dog, we might suggest that we are not the right fit! It is vital to us that your dog and all our other dogs enjoy their time with us.

 

“Where Passionate Pet Lovers Go”

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